Perigold

Deceptively false advertising and site practices. Buyer please beware, they are not a trustworthy company.

I read the return policy which clearly stated the item I was purchasing was 100% returnable. Never would have bought it other wise. The item's page also said returnable. On initiating purchase said returnable for a 3rd time.

It is only as you add your item to cart that a tiny message blinks and come up as you are shooting the offer off and it's far too late to do anything about the situation. This is dishonest and you can't do a thing. I am on a limited income and scrimp and save for a splurge like this and now am stuck with a nearly $300 scratchy horrible pillow that I detest and they refuse to take back. No one would want to use this ugly poor quality scratchy pillow.

It feels like sand paper or a cheese grater. It serves no purpose and is not like a pillow.

They were completely unresponsive regarding their deceptive advertising practices and clearly know exactly what they are doing as their CS rep said it is repeatedly an issue. I was gearing up to buy a sofa and curtains from them that I have saved and saved for, no way at this point. I will never buy another thing from them.

Not a nice company.

Shop with reliable businesses that stand by their written policies and products, not one that places deceptive marketing at the forefront of what they do. I have lost all respect for this company.

I keep receiving an email from Perigold advertising a beautiful faux floral centerpiece in a gold planter for $192.00. When i place it in my cart to order it, the price doubles.

Ive called several times, i sent pictures of the emails i am receiving showing the item and the price. They claim its the wrong price and there is a glitch in the computer. This is not an acceptable reason and i should be able to.order it at the price shown on my email. A representative was suppose to call me in reference to this and never did.

I have never dealt with Perigold but i have dealt with Wayfair many times and never a problem.

If i dont hear back from someone soon, i am.contacting the BBB and other agencies i have researched that deal with false advertising. Thank you and hopefully this can be resolved soon.

Apparently, Fed ex lost one of the packages. Weeks later with fed ex web not updating delivery date, i called perigold to be told the package was lost.

But no one from perigold had notified me. I should not have had to call. Customer service says that perigold does not manage fedex and i can be refunded or a new order placed. But, i would wait 2 months for the replacement and perigold would not expedite because i was told this was a fed ex problem.

Not only was this poor general customer service, but the agent was awful and kept saying not her problem. I asked to speak to supervisor and she told he that there was no point as he would tell me the same thing. Then she put me on hold for five minutes to then say that if I really wanted to speak to him, he would, but he told her to tell me h the same thing.

Basically, they made it clear that I was privileged to order from Perigold... And BTW, I told her that I would yelp all over the place their bad service and she said ok!

I ordered three identical stools for my kitchen bar area. They were back ordered for almost 3 months.

ROUND ONE: When they finally came 1 was fine, 1 had a broken leg, and 1 had a tilted seat (welded on at a 20% angle and not possible to adjust it.) I complained and they sent me labels to return the 2 bad items.

ROUND TWO: I got two replacement stools.

1 was fine. The other had a seat welded on at an angle AGAIN. I returned it again.

ROUND THREE: I got one replacement stool. It was also welded on at an angle.

Unusable.

ROUND FOUR: I just got a replacement today.

Finally, after many trips to FedEx and many phone calls. Although their customer service was nice, accessible and supportive, the whole thing was unnecessarily inconvenient.